FAQ

Booking is easy! Visit the home page or the services page to use the booking software to book your session!

The payment gateway is secured using Stripe.   All major credit cards are accepted.

At the time of booking, a $100 deposit is required to secure your reservation.

The security deposit is due at the time of booking. The full payment is due 7 days before your event date.

Currently, we do not take damage deposits. However, in the event of any damage to our tents during inspection and pick up, a charge will be applied based on the damaged item.

All items are inspected during the event take down, and if any damages are found, they will be charged at cost and invoiced to the client.

If you cancel your event within 21 days of the scheduled date, you will receive a full refund. If the cancellation occurs between 14 to 20 days prior to the event, a 50% refund of the deposit will be issued.

Cancellations made within 13 days or less of the event date will not receive a refund. This is due to the company’s need to cover non-recoverable expenses and the opportunity cost of holding a reservation, allocating resources, and preparing for the event, which can be significantly impacted by last-minute cancellations. Additionally, late cancellations can disrupt scheduling and inconvenience other potential customers who might have booked the same time slot.

However, you have the option to reschedule your party for another date within 6 months of the initial party date. The party must be completed within 6 months.

After each use/party, our bed linens, blankets, and pillow covers are cleaned. Any fabric, decor pillows, and materials that cannot be washed are steamed, spot cleaned, and sprayed with a disinfectant after each use.

Standard packages typically take 1-2 hours to set up and about 45 minutes to take down. Additional items may require more setup and takedown time.

Our tents are approximately 4 Ft. wide, 5 Ft. tall, and 6 ft in length.

No, we do not move furniture. Please ensure that your space is cleared and cleaned before our arrival.

We set up the tents and take them down the next day. Generally, our rental periods are typically 19 hours long. If you need the tents for a longer period or an extra day, we can try to accommodate for an additional cost, which will be determined based on your requirements.

Our packages are priced for 2 to 8 tents. Premium themes require a 4 tent minimum. If you need more than 8, please contact us, and we will try to accommodate your needs.

Only for certain themes, power may be required. We will supply all necessary extension cords.

If you require an earlier setup time than those displayed on the booking software, please contact us, and we will try to accommodate your request.

Yes, we do. Locations further than a 25km radius from London will be charged a transportation fee at a rate of 0.45 cents per kilometer multiplied by 4.

Yes, we offer add-ons. Please check out our services page for available add-ons.

Yes, we charge 13% HST, which comprises an 8% Ontario rate and a 5% Canada rate, resulting in a total of 13% taxes.