FAQ
"Got Questions? We've Got Answers! Explore Little Luxe Sleepover's FAQs for All You Need to Know!"
Booking is easy! Visit the home page or the themes page and follow the steps to book your party.
The payment gateway is secured using Stripe. All major credit cards are accepted.
At the time of booking, a $100 deposit is required to hold your party date.
The security deposit is due at the time of booking. The full payment is due 7 days before your event date. You will receive an invoice with the outstanding amount prior to this.
In the event of any damage to our items during inspection and pick up, a charge will be applied based on the damaged item. More info is provided in our contract.
All items are inspected during the event take down, and if any damages are found, they will be charged at cost and invoiced to the client.
If you cancel your event within 21 days of the scheduled date, you will receive a full refund. If the cancellation occurs between 14 to 20 days prior to the event, a 50% refund of the deposit will be issued.
Cancellations made within 13 days or less of the event date will not receive a refund. This is due to the company’s need to cover non-recoverable expenses and the opportunity cost of holding a reservation, allocating resources, and preparing for the event, which can be significantly impacted by last-minute cancellations. Additionally, late cancellations can disrupt scheduling and inconvenience other potential customers who might have booked the same time slot.
However, you have the option to reschedule your party for another date within 6 months of the initial party date. The party must be completed within 6 months.
After each use all bed linens are washed using hypoallergenic washing detergent. Decor, bed trays and other materials are disinfected and spot cleaned.
Standard packages typically take 1-2 hours to set up and about 45 minutes to take down. Additional items may require more setup and takedown time.
Our tents are approximately 4 Ft. wide, 5 Ft. tall, and 6 ft in length.
No, we do not move furniture. Please ensure that your space is cleared and cleaned before our arrival.
We set up the tents and take them down the next day. Our rental periods are typically 20 hours long. If you require the tents for a longer period of time, or wish to have them for multiple nights, we can try to accommodate for an additional cost.
Tent rentals start at 2 and go up to 8 tents. Premium themes require a 4 tent minimum. Bookings outside of London require a 4 tent minimum. If you need more than 8, please contact us, and we will try to accommodate your needs.
Only for certain themes, power may be required. We will supply all necessary extension cords.
If you require an earlier setup time than those displayed on the booking software, please contact us, and we will try to accommodate your request.
Yes, we do. Locations up to 30 minutes outside of the city of London will be serviced. Please note, a transportation fee will apply for locations that fall outside of city limits.
Yes, we offer add-ons. Please check out our services page for available add-ons.
Yes, we charge 13% HST on party packages.
Our Mission
Our mission is to bring dreams to life and create unforgettable overnight party experiences filled with joy and lasting memories.
Our Values
Our values lie in providing exceptional service, attention to detail, and creating moments of wonder and delight for our clients.